Paul Laughlin (Past Speaker)

Paul Laughlin is an international speaker, at conferences across UK, Europe & USA. He has been speaking professionally for over 15 years. Paul is also the founder of Laughlin Consultancy, a business that enables companies to maximize the value of their customer insight. Paul has added over £10m to the bottom line of blue chip companies annually, by removing common barriers to realising that value. Clients maximise such value by using data, analytics & research together, to intelligently interact with their customers. Services, that are achieving this, include training & consultancy. Paul also provides executive coaching, to ensure leaders can sustain such performance themselves. He helps customer insight teams, especially their leaders, to have the knowledge and skills they need to sustain this improvement. Paul is also an active blogger on the CustomerInsightLeader.com blog.