Data Leaders Summit Europe 2019

23 - 24 October, 2019

Hotel Palace, Berlin

+44 (0) 207 368 9850

James Cotton, Director, Customer Analytics at Hotels.com
Hotels.com Logo

James Cotton


Director, Customer Analytics
Hotels.com

Check out the incredible speaker line-up to see who will be joining James.

Download The Latest Agenda

Day 1 - Wednesday 23rd October 2019

Wednesday, October 23rd, 2019


3:10 PM Panel Discussion: How can you optimise cross-channel customer journeys with personalised customer campaigns that drive loyalty and boost conversion rates?

How to optimise cross-channel customer journeys with personalised customer campaigns that drive loyalty and boost conversion rates

Transforming ominchannel CX: How to leverage customer data to create a single customer view and provide personalised customer communications at every touch point 

How can you best apply consumer insights to build a unified view of your customer and build brand loyalty with relevant services across all customer channels?

Which analytics tools are best placed to connect your consumer data sources to build a more coherent view of your customers and identify new opportunities for engagement?

Exploring ethics in consumer analytics: How can you ensure ethical best practice when working with customer data to create appropriate propositions in line with customer needs?